DPF Privacy, Policies & Procedures
The Diocesan Provident Fund (DPF) is committed to providing you with the highest level of customer service. We are also committed to respecting the privacy of our clients. Personal information is collected, held, used, corrected, disposed of or transferred in accordance with the National Privacy Principles and Privacy Act 1988 as amended. This includes safeguarding your privacy.
The DPF collects personal information to assess your application for an account, provide you with the service you have requested, and to aid in any future applications that you may make for accounts and services.
- Only collect information that is necessary for what we do.
- Be fair in the way we collect information about you.
- Tell you whom we are and what we intend to do with the information about you.
- Only use and disclose information about you in ways that are consistent with your expectations or are required in the public interest.
- Ensure that information about you is accurate when we collect or use it.
- Keep information about you secure.
- Advise you about the type of personal information we hold and what we do with it.
- Wherever possible, let you see the information we hold about you and correct it if it is wrong.
- Limit our use of identifiers that government agencies have assigned to you.
- Obtain consent for the collection of highly sensitive information about you.
What Personal Information do we collect and hold?
The DPF holds personal information such as your Tax File Number, your personal contact details and financial information. The types of information that we collect and hold about you could include:
- Personal Identification Details: ID information such as Passport, Birth Certificate, Citizenship Certificate, Driver’s License, Financial Institutions account numbers, store or club membership numbers, Medicare number;
- Personal Contact Details: Contact information such as your Name, telephone numbers, postal or email address and date of birth;
- Tax File Number (TFN): Financial details such as your tax file number; sing on to the Australian Taxation Office (ATO) when annually notifying interest details)
- Credit Information: Details relating to your account conduct, credit history, credit capacity and eligibility for credit (‘credit worthiness’); and
- Other Information: Other information we think is necessary.
How we use your Personal Information
The primary purpose of the information you provide to the DPF is used to establish you as a client of the DPF and provide services from the DPF to you.
We offer a range of services and products, collecting your personal information allows us to provide you with the products and services you’ve asked for. This means we can use your information to:
- provide you with information about products and services, including financial help guidance and advice;
- consider your request for products and services, including your eligibility;
- process your application and provide you with products and services; and
- administer products and services which includes answering your requests and complaints, varying products and services, conducting market research, taking any required legal action in relation to our accounts and managing our relevant product portfolios.
Over the course of our relationship with you, we may collect and hold additional personal information about you, including transactional information, account information, complaint or enquires about your product or service.
Your personal information may be used for direct marketing purposes by the DPF only, and you may receive information relating directly to your account and new products and services the DPF may be offering.
If you do not provide us with the information requested, or consent to disclose the information as outlined above, we may not be able to:
- provide you the product or service you want;
- manage or administer your product or service;
- personalize your experience with us;
- verify your identity or protect against fraud; or
- let you know about other products or services that might better meet your financial and lifestyle needs.
Sharing with Third Parties
Personal information collected by the DPF may be passed onto certain third parties in the ordinary course of activities. We may disclose your personal information to third parties outside the DPF, including:
- those involved in providing, managing or administrating your product or service;
- credit reporting bodies or other approved third parties who are authorised to assess the validity of identification information;
- fraud reporting agencies (including organisations that assist with fraud investigations and organisations established to identify, investigate and/or prevent any fraud, suspected fraud, crime, suspected crime, or misconduct of a serious nature);
- service providers that maintain, review and develop our business systems, procedures and technology infrastructure, including testing or upgrading our computer systems;
- payment system organisations including merchants, payment organisations and organisations that produce cards or statements for us;
- mailing houses and media organisations who assist with communication with you, including media or social networking sites;
- other organisations involved in our normal business practices, including our agents and contractors, as well as our accountants, auditors or lawyers and other external advisors(e.g. consultants and any independent customer advocates);
- government or regulatory bodies (including the Australian Securities and Investment Commission and the Australian Tax Office) as required or authorised by law (in some instances these bodies may share it with relevant foreign authorities); and
- where you’ve given consent or at your request, including to your representatives, or advisors.
We notify you that we have received your information
When we receive personal information from you, we’ll take reasonable steps to notify you how and why we collected your information, who we may disclose it to and outline how you can access it, seek correction of it or make a complaint.
Where we collect your personal information from third parties we will take reasonable steps to notify you of the circumstances of that collection. We recommend our customers regularly review our website to review updates to this policy and our Privacy Notification.
When we get information we didn’t request
Where we receive unsolicited information, we will check whether this information is reasonably necessary for our functions or activities. If it is, we’ll handle this information the same way we do with other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.
Taking care of your Personal Information
We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of the ways we do this are:
- confidentiality requirements and privacy training of our employees;
- document storage security policies;
- security measures to control access to our systems and premises;
- only giving access to personal information to a person who is verified to be able to receive that information;
- ensuring third parties meet DPF’s privacy obligations; and
- electronic security systems, such as firewalls and data encryption on our websites.
We can store personal information physically or electronically with third party data storage providers. Where we do this, we use contractual arrangements to ensure those providers take appropriate measures to protect that information and restrict the uses to which they can put that information.
When we no longer need your Information
We’ll only keep your information for as long as we require it for our purposes. We’re also required to keep some of your information for certain periods of time under law, such as the Corporations Act, the Anti-Money Laundering & Counter-Terrorism Financing Act, and the Financial Transaction Reports Act for example. When we no longer require your information, we’ll ensure that your information is destroyed or de-identified.
Access to your Personal Information
We’ll always give you access to your personal information unless there are certain legal reasons why we can’t. You can ask us to access your personal information that we hold by providing a written request to the DPF. In some cases we may be able to deal with your request over the phone by calling DPF on (02) 69370099 or by visiting our DPF office located at 205 Tarcutta Street Wagga Wagga NSW.
We will give you access to your information in the form you want it where it’s reasonable and practical. If we are unable to give you access, we will tell you why in writing. If you have concerns you can complain. See ‘Making a complaint’.
Correcting your Personal Information
Contact us if you think these is something wrong with the information we hold about you.
If you are worried that we have given incorrect information to others, you can ask us to advise them about the correction. We’ll try and help where we can – if we can’t, then we’ll let you know in writing.
Notifiable Data Breaches Scheme
In the event of any loss, or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, the Diocese Provident Fund will investigate and notify the Australian Information Commissioner and you as soon as practicable, in accordance with the Privacy Act 1988.
Making a Complaint
If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact us. We are committed to resolving your complaint and doing the right thing by our customers. Most complaints are resolved quickly, and you should hear from us within five business days from when the complaint is originally lodged.
If you have an enquiry, complaint or concern about possible breach of privacy, please contact:
The Business Manager
Diocesan Provident Fund
Post Office Box 4
Wagga Wagga NSW 2650
Telephone: (02) 6937 0008
Contact Details for Escalating Complaints
If your concerns haven’t been resolved and/or you are not satisfied with our response you may refer your complaint to the Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner
Phone: 1300 363 992
This Policy may change from time to time. Please visit our website regularly as we will let you know of any changes to this Policy by posting a notification on our website. In addition, over the course of our relationship with you, we may tell you more about how we handle your information. This could be when you complete an application or form, or receive important disclosure documents from us, such as terms and conditions or a Product Disclosure Statement. We recommend that you review these statements too as they may have more specific detail for your particular product holding.
The Diocesan Provident Fund (the Fund) is required by law to make the following disclosure. The Fund is not prudentially supervised by the Australian Prudential Regulation Authority nor has it been examined or approved by the Australian Securities and Investments Commission. An investor in the Fund will not receive the benefit of the financial claims scheme or the depositor protection provisions in the Banking Act 1959 (Cth). Investments in the Fund are intended to be a means for investors to support the charitable, religious and educational works of the Catholic Diocese of Wagga Wagga and for whom the consideration of profit are not of primary relevance in the investment decision. The Investments that the Fund offers are not subject to the usual protections for investors under the Corporations Act (Cth) or regulation by Australian Securities and Investments Commission. Investors may be unable to get some or all of their money back when the investor expects or at all and any investment of the Fund are not comparable to investments with banks, finance companies or fund managers. The Funds identification statement may be viewed at www.wagga.catholic.org.au or by contacting the Fund. The Fund does not hold an Australian Financial Services Licence.
The information on this site is provided in good faith by the Diocesan Provident Fund Catholic Diocese of Wagga Wagga (DPF). Information on this site may be changed without notice.
The DPF provides no warranties, representations or assurances that the information contained on this site or any linked sites is current, up to date, complete or accurate. Users of this website do so at their own risk.
Any advice provided on this website does not take into consideration your objectives, financial situation or needs, which you should consider before acting on our information. You should read and consider our Disclosure Statement before deciding whether to acquire any product or service.